Refund policy

Heavenduft Perfumes – India

At Heavenduft, customer satisfaction is extremely important to us. We stand behind the quality of our fragrances and offer a “Love It or Get 100% Refund – 7 Day Guarantee” to ensure you shop with confidence.

Please read the policy carefully before placing an order.

1. 7-Day Love It or Get 100% Refund Guarantee

If you are not satisfied with your fragrance, you may request a refund within 7 days of delivery.

To be eligible:

  • The product must be at least 90–95% full (light testing is allowed).

  • The request must be made within 7 days from the delivery date.

  • The original packaging (box, bottle, cap) must be intact.

  • A clear unboxing video or product photos may be requested for verification.

  • The product must be returned to us before the refund is processed.

Important conditions:

  • Return shipping charges are to be borne by the customer.

  • This guarantee is limited to one refund per product per customer to prevent misuse.

Once the returned product is received and inspected, the refund will be processed within 5–7 working days to the original payment method.

2. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery

  • Email us at heavenduft@gmail.com

  • Share clear photos and an unboxing video

After verification, we will arrange:

  • Free replacement, or

  • Full refund including shipping charges

3. Order Cancellation

Orders can be cancelled only before the shipping label or tracking ID is generated.

Once the order has been shipped, cancellation is not possible.

4. Non-Returnable Items

The following products are not eligible for return or refund unless damaged or incorrect:

  • Artisan / artisanal perfumes

  • Sample sets

  • Travel sprays

  • Products purchased during clearance sales or special promotional offers

  • Gift cards

5. Shipping Charges

  • Shipping charges are non-refundable, except when the product received is damaged or incorrect.

  • For the 7-day satisfaction guarantee, customers must bear the return shipping cost.

6. COD Orders

For Cash on Delivery (COD) orders:

  • Refunds will be issued via bank transfer or store credit after the returned product is received and inspected.

7. International Orders

For international shipments:

  • Returns are accepted only for damaged or incorrect items

  • Claims must be reported within 10 days of delivery

  • Custom duties, taxes, and courier charges are non-refundable

8. Refund Processing Time

After the returned product is received and approved:

  • Refunds are processed within 5–7 working days

  • Refund will be issued to the original payment method

9. Return Address

Heavenduft
201, Unity Height
Dyaneshwar Nagar
Near RAK Police Station
Mumbai – 400031
India

10. Support

For any queries related to returns or refunds:

Email: heavenduft@gmail.com

Contact no - +918828808866